Solutions and services
Intelligent infrastructure and new ways of working
Technology is one of the main axes from which to increase productivity and competitiveness, and at Indra we are working with our customers to help them develop new and more efficient business models and management processes that turn the crisis into an opportunity to strengthen their competitive position in the medium and long term.
At Indra we develop all of our potential in highly competitive environments where technology helps our clients to stand out and to compete on a global scale. The solutions and services we offer range from the design stage right through to construction and operating management. This model is applied transversely in all markets so as to help our customers become leading and sustainable organisations in their respective business areas, from the economic, social and environmental standpoint.
Our approach
Based on a combination of electronics, communications and information technology, our solutions contribute intelligence to different infrastructure in order to respond to the challenges facing our customers. Intelligent, digitalised, sensorised and interconnected infrastructure can be reconfigured in response to changes in the environment without human input.
Excellence in infrastructure is indispensable to achieving medium- and long-term objectives, as new connectivity and remote data management capacity will facilitate the development of new solutions that will enhance levels of security, bring healthcare closer to citizens and permit a more efficient management of energy, with the resulting saving.
These days, commitment to intelligent infrastructure optimises resources, laying the groundwork for growth and achieving high levels of sustainability and security.
Development of international markets
In 2009, the Solutions segment was hit by delays in decision-making and in the launch of some investment projects on the part of some customers. Nevertheless, at Indra we managed to maintain high levels of commercial activity which ultimately materialised in our entry into new countries. This activity has enabled growth in international markets to be significant in 2009. Worthy of particular note were air traffic management projects (such as those secured in China, Tunisia and Peru) and numerous financial services agreements, encompassing both banking and insurance; these were the main growth drivers in the Solutions order intake for the year. The company likewise reported significant gains in the Solutions intake for Public Administrations management, and also in the field of healthcare.
A range that is tailored to the needs of our customers
In 2009, we maintained our firm commitment to developing highly competitive proprietary solutions that are unique and tailored to our customers’ needs. Ongoing investment in research, development and innovation gives us a ground-breaking, proven and broad range for all markets.
Indra also has close relations with leading business software companies to offer its customers solutions that incorporate state-of-the-art technology. The objective of these alliances is to enter new international markets. Our leading international partners include SAP and Oracle.
Solutions for sustainability
At Indra we offer innovative solutions to improve integral management of organisations and meet environmental standards, and we work actively with leading companies in their development and integration in the various business areas.
At corporate level, our talent management, personal development, job-task adaptation, mobility, corporate social responsibility and work-home reconciliation programmes, as part of what we call Change Management, are a tangible response to the CSR strategy which any company might wish to launch. Furthermore, we develop energy efficiency solutions, green IT, green building and energy technologies.
Our approach
In the economic and industrial environment where we operate, outsourcing and the quest for competitive advantages in other geographical areas and the development of new technologies are among the key development areas. The creation of services centres that offer excellent services anywhere in the world will be a strategic cornerstone. Indra’s commitment to outsourcing our technology is underpinned by the robust order backlog and major commercial opportunities generated mainly in international markets.
Continuous growth
Organisations are increasingly aware that outsourcing allows them to cut expenditure in IT management while at the same time boosting the performance of their systems. Indra’s outsourcing and business process outsourcing (BPO) services continue to grow on the back of increasing demand. Here, technology and added value are the distinguishing elements. Innovation, cost cuts, environmental protection and energy savings are essential ingredients in our outsourcing services.
In 2009, we continued to grow in services for the telecommunications, energy and media sectors, in Europe and in Latin America. Two emblematic examples were Endesa and Telefónica, both in the midst of processes to globalise their information systems maintenance. We also highlight the global outsourcing contract awarded by Prisa since it strengthens the company’s offering in internationalisation terms.
Supplier concentration
These projects are excellent examples of the increasingly popular trend not only of outsourcing application maintenance and management processes, but also of supplier concentration currently to be found within the market, which is allowing Indra to increase its market share by building on commercial relations with its key customers. All of this, together with the company’s ample offering in BPO, places Indra in a strong position to meet major customers’ growing outsourcing needs both in application management and in the processes that depend thereon, activities that can only be executed by suppliers with considerable resource capacity and knowledge of these applications and processes.
Offering new ways to manage processes in international markets
Indra has a comprehensive outsourcing offering in business processes that it provides via its subsidiary Indra bmb.
In 2009 our experience in business process management in the financial sector was strengthened by the addition of Bancomer (Mexico), with which the company has signed a 10-year outsourcing contract for processes and payment.
Innovating in our range of services
As part of our strategy of generating a value offering in services, we are developing a new system to support the process of mortgage approval and provision of utilities; we have developed green IT initiatives in our switch to virtual platforms and we are working on various
The document management business is growing with the launch of new digitalisation services to broaden our horizon of opportunities. This is the case of the launch of electronic justice or the custody of geological samples, or of biological and pathological samples that we have undertaken in the health sector. This is practically uncharted territory in which digitalisation may bring massive savings of time, space and resources, as well as contributing to looking after the environment by reducing paper consumption.
Furthermore, we have added new business lines by acquiring specialist technology and process companies COBB and Intos. These companies bring to Indra their expert know-how and an efficient track-record in foreign trade activities, trade bills management, specialist financing and support for companies.
Future
Solutions
Intelligent infrastructure
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Innovation, creativity and generation of new services and solutions are the linchpins for our future. We are therefore working on designing more complex and more valuable solutions that will help distinguish us from our competitors, enhance our relations with customers and integrate new systems.
Our way forward is to industrialise the innovation process. Small-scale experimental pilot projects are today the seeds of future needs which, as such, will generate business opportunities. |
The international business is expanding significantly. Eastern Europe, the Middle East, South East Asia and North Africa are all priority markets. Our efforts are focused on major economic-financial transformation projects, initiatives to modernise Administration and major corporations and large-scale technological projects with international and multilateral backing and funding. |
Small-scale experimental pilot projects are today the seeds of future needs which, as such, will generate business opportunities.
Future
Services
New ways of working
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Management outsourcing and application maintenance services continue to play a significant role in spurring on order intake, particularly in the Public Administrations, Healthcare and Telecommunications and Media markets. With a view to further enhancing the efficiency of the services and solutions platform, we have continued development of our Production Services Centre (PSC) network in Spain, Latin America and Eastern Europe.
We continue to develop green IT initiatives to reduce energy consumption at data processing centres, optimise available space and help customers become more eco-efficient. |
Asia and Eastern Europe are priority growth areas for Indra. We have already developed a number of projects and we are expecting our most recent sales drives to bear fruit soon.
In BPO, the development strategy is based on accompanying customers in their internationalisation processes and helping them to reduce costs and hone their competitiveness by outsourcing services. The growth drivers in BPO will be electronic justice management, provision of utilities, payment methods and specialist financing. The main markets are Europe, Asia and Latin America. |
