Suppliers and Partners
| Indicators | 2005 | 2006 | 2007 | 2008 | 2009 |
|---|---|---|---|---|---|
| Suppliers’ satisfaction | |||||
| Number of suppliers surveyed |
229
|
227
|
226
|
225
|
388
|
| Response rate |
27%
|
36%
|
35%
|
39%
|
46%
|
| Satisfaction rate (scale of 1-5) |
4.1
|
4.1
|
4.2
|
4.1
|
4.0
|
| Partners’ satisfaction | |||||
| Number of partners surveyed |
365
|
||||
| Response rate |
17%
|
||||
| Satisfaction rate (scale of 1-5) |
3.4
|
Managing supplier risk
In 2009, in anticipation of the possible consequences of the economic crisis on our supply chain, at Indra we decided to conduct an analysis of our suppliers. The study was conducted on a sample of 134 suppliers, representing a volume of Indra’s total procurements of 52%, and included an evaluation of the supplier’s financial solvency, the supplier’s degree of dependence on Indra and Indra’s degree of dependence on the supplier.
Consequently, the risk analysis enabled us to pinpoint a group of high-risk suppliers (less than 25% of those analysed), whose situation we began monitoring and for whom we designed a plan to minimise supplier risk, ensure their business continuity and thereby their supply of resources and producer goods to Indra.
In 2010, Indra plans to conduct another analysis to assess how supplier risk has evolved and identify suppliers who might have become high risk.
Suppliers’ satisfaction
Indra conducts an annual survey of its suppliers in order to ascertain their evaluation and degree of satisfaction with Indra as a client and, where appropriate, to incorporate their suggestions as to how to improve our performance. Likewise, Indra uses this tool to measure the degree of knowledge and perception among our suppliers with regard to our sustainability and to identify issues that are important to these stakeholders in this connection.
In 2009, 180 suppliers took part in the survey, of a total initial sample of 388 surveys sent.
With regard to the general level of satisfaction with Indra among those surveyed, in 2009 the score was 4.05 on average (on a scale of 1 to 5). For 35% of those surveyed relations with Indra are excellent (5 out of 5). Another 44% were highly satisfied with their relationship with Indra (4), 13% gave an average score (3), and 6% gave a low score in satisfaction.
The efficiency of interlocutors was the feature that obtained the highest overall average score (4.24). In contrast, transparency and free competition in the selection policy was the main area for improvement, with an average score of 3.69.
Partners’ satisfaction
For the first time, in order to ascertain the degree of satisfaction among our partners and define areas for improvement in our relations with them, in 2009 Indra launched a survey aimed at our partners. The 62 partners participating in the survey analysed five areas: communication, relations, value generation, comparison and performance, and global evaluation.
The level of global satisfaction of our partners is good and they highlight our compliance with the commitments undertaken, our depth of technological knowledge and our capacity for technological innovation. Although the degree of satisfaction with the assigned interlocutors is positive and they are seen as efficient (scoring 3.6 of a possible 5), communication with partners is an area for improvement.
Our partners gave Indra an average score of 3.4 (out of 5) in terms of global relations. In communication, Indra scored 3.5, and the survey revealed specific areas for improvement based on the suggestions of those surveyed. The company’s relationship with partners obtained an average score of 3.4, and the survey also revealed specific areas for improvement. Value generation is the top-scoring feature, with 3.7 points, while 47.5% of the sample gave Indra a high score compared to the rest of their partners.
Suppliers
Perception of sustainability among our suppliers
Perception of sustainability among our suppliers
In order to gauge the degree of knowledge among our suppliers in regard to our commitment to sustainability and with a view to further improving in this connection, since 2008 Indra has been asking its suppiers about this matter.
In its second edition, with regard to the perception of our sustainability, the survey covered three areas: Indra’s approach to sustainability and corporate social responsibility; the management approach to suppliers and the information published by Indra as well as material or relevant matters for suppliers.
67% of suppliers surveyed consider that Indra is a sustainable company, committed to disclosure transparency, innovation and reducing its environmental impact.
Lastly, when asked about a set of 18 key issues in the area of sustainability, the survey found that, for suppliers, innovation is the most significant aspect for a company like Indra, followed by attracting and retaining talent, Corporate Governance and the development of human capital.
Partners
Perception of sustainability among our partners
In 2009 Indra has asked its partners, for the first time, about their perception of the company’s sustainability. The aim has been to gauge the degree of knowledge of sustainability actions implemented by Indra and identify aspects of sustainability that are important for them. Of the 58 partners surveyed, 67% agreed or strongly agreed that Indra is a sustainable company committed to disclosure transparency, innovation and reducing its environmental impact, and just 25% were not yet aware of the company’s approach in this area. 72.2% of our partners who responded asserted that Indra was implementing initiatives relating to sustainability and corporate social responsibility, while 27.8% did not know and cited a dozen or so initiatives in the area.
The assertion that suppliers’ commitment to sustainability and corporate social responsibility in the computer services industry is currently a critical factor obtained a score of 3.9 out of 5. Looking ahead to the next five years, this is clearly seen as a critical factor in procurements in our industry, with a score of 4.1 among those surveyed. Indra’s more robust commitment to sustainability compared to other partners was given a score of 3.6 out of 5.
However, close to 41.1% of our partners did not know that Indra publishes a sustainability report. Of those who did know about the report, only 58% had read the section relating to partners. Among the suggestions for improvement was the idea of promoting disclosure of volumes managed by Indra per business line and the idea of increasing information regarding Indra’s responsibility and the most significant aspects of its relationships with partners.
Based on these findings, Indra plans to run a communication drive to raise awareness among partners about the sustainability of our company, and we plan to introduce other improvements which they have suggested.
