Our Approach to Sustainability
Sustainability combined with innovation capacity
Indra’s innovation capacity is the cornerstone of our corporate social responsibility and our sustainability. Our approach to sustainability is based on the company’s Corporate Social Responsibility vision, which after a process of consultation and participation of the company’s professionals was defined in 2004 as follows:
“To be an innovative, knowledge-based company in all relations with our internal and external stakeholders (shareholders, employees, customers, etc.) and with the institutions that cultivate and develop those values, and the communities where we operate.”
Integrated and decentralised management
For us, Corporate Social Responsibility, as a means to guarantee our sustainability, must be integrated throughout the entire organisation and in line with our activity and objectives. Consequently, at Indra we have established a decentralised and integrated CSR management system in the various management areas for the entire organisation.
Isabel Aguilera is the member of the Board of Directors to whom the company’s CSR management is reported and who, in turn, reports to the Board in this connection. The Corporate Social Responsibility function is headed by Emma Fernández, General Manager of Talent, Innovation and Strategy.
Based on the Global Reporting Initiative’s Sustainability Reporting Guidelines (version G3), at Indra we explicitly state our management approach in terms of our economic results, environmental policies, labour practices and decent work, human rights and impact on communities and on society as a whole.
In 2007, we revised the definition of these areas after a process of consultation and participation of all those internally responsible for relations with each stakeholder. This process resulted in updating our Corporate Social Responsibility Master Plan.
We are advancing in sustainability management: end-to-end information for decision-making
In 2009, we further improved the management of corporate social responsibility at Indra by launching a project to devise a Sustainability Control Panel.
The objectives of this project are as follows:
- To comprehensively and automatically monitor how Indra’s sustainability strategy is developed.
- To detect environmental, social and economic risks and opportunities.
- To identify areas of improvement and to act therein in a timely manner.
- To share and disclose information to stake holders (internal and external) in regard to action taken by the organisation.
- To nurture innovation and use strategy as a lever for transformation.
The Sustainability Control Panel will compile information from Indra’s systems and reflect its data in chart format. The indicators are divided into two categories: nature of the indicator (economic, social, environmental) and target stakeholders (shareholders, employees, customers, suppliers, etc.).
The tool will keep a record of historical information on a quarterly and annual basis for comparison purposes. For each indicator, in addition to the real data from the period, the system will include the target set so as to compare and contrast the degree of compliance.
Indra
Value building brand and reputation
Against a backdrop of uncertainty, Indra has managed to boost its brand value and reputation. The strength of Indra,
reflected in the prestige of our services and solutions and the confidence we generate as a company among such qualified stakeholders as customers, investors, analysts, opinion leaders, etc. helps explain why, even in times of crisis, we have managed to post sustained growth in sales and increase our global presence.
In 2010, we rank 17th in the MERCO index (Spanish index for corporate reputation), which features the 100 most prestigious companies in the Spanish market. Moreover, by sector, MERCO ranks us first among consultancy companies and we have achieved a higher score than technology companies.
According to the KAR (Key Audiences Research) report by Ipsos which annually assesses the reputation of leading Spanish companies, last year Indra was among the ten companies likely to enjoy most success in the next few years, one of the ten most strategic companies for Spain, one of the top-ten in terms of international presence in all continents and one of the ten best managed companies.
Furthermore, Indra ranks 35th out of the Top 50 Spanish Brands in 2010, an annual ranking of the financial value of brands compiled by Coleman CBX and Brand Finance. According to this monitor, Indra’s brand and company value have increased by 21% with respect to the previous year.
Integrated stakeholder
Relationship management
In 2009, we took the first steps to consolidate an integrated Stakeholder Relationship Management (SRM) system, to be fully rolled out in 2010. The idea is to further enhance our relationships with stakeholders. Accordingly, we will extend the processes of consultation, currently available to customers, suppliers, technological partners and knowledge institutions, to include other people whose opinion is of key importance for the company, such as representatives of the press, investment analysts, market analysts, industry associations, etc.
